Terms and Conditions

FIA Group Terms and Conditions

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Fundraising and Impact Architecture Group (FIA Group)
Doing Business As (DBA): FIA Group, and Fundraising and Impact Architecture Group Limited

These Terms and Conditions govern all services, solutions, subscriptions, training programs, workshops, consulting engagements, digital resources, website usage, funding resources, newsletters, and professional activities provided by FIA Group.

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1. Scope of Services

FIA Group provides consulting, technical assistance, advisory services, organizational development, strategic planning, fundraising support, training, workshops, coaching, assessments, research, reporting, grant support, project management, digital resources, and other professional services as described in the applicable agreement, proposal, invoice, Statement of Work (SOW), registration, or service package.

Services outside the agreed scope may require separate agreements, revised fees, and additional timelines.

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2. Client Responsibilities

Clients agree to provide accurate information, requested documentation, access to personnel, approvals, and organizational data necessary for service delivery. FIA Group is not responsible for delays, errors, or incomplete outcomes resulting from delayed responses, inaccurate information, or incomplete participation.

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3. Scheduling, Support, and Service Availability

Consultations, meetings, reviews, coaching sessions, workshops, and support activities are subject to advisor availability and organizational capacity. Support hours included in service packages must be used within the designated service period. Unused hours expire and are non-refundable and non-transferable unless otherwise approved in writing.

Professional support may be tracked in fifteen (15) minute increments.

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4. Deliverables and Timelines

Project timelines begin once all required information, approvals, and onboarding requirements have been received. Estimated delivery dates are projections only and may change based on project complexity, revisions, workload, staffing, or client responsiveness.

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5. Payment Terms

Payment is due according to the applicable proposal, invoice, contract, registration, or service agreement. FIA Group may offer installment plans, recurring payments, or alternative payment arrangements at its discretion.

Failure to maintain payment obligations may result in delayed deliverables, suspension of services, cancellation of registrations, termination of agreements, collection actions, or legal remedies.

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6. Refunds and Cancellations

Unless otherwise stated in writing, payments made for services, workshops, training programs, registrations, subscriptions, consultations, and customized work are non-refundable after services have commenced or resources have been allocated.

FIA Group may approve exceptions on a case-by-case basis.

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7. Workshops, Training Programs, and Educational Events

Participation in FIA Group workshops, training sessions, webinars, conferences, and educational programs does not guarantee funding, certification, accreditation, employment, fundraising success, grant awards, organizational growth, or specific outcomes.

Training materials are provided for educational purposes only and may not be copied, distributed, recorded, reproduced, sold, or repurposed without written authorization from FIA Group.

FIA Group reserves the right to modify agendas, presenters, dates, formats, venues, or program content when necessary.

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8. Newsletter and Communications

By subscribing to FIA Group newsletters, mailing lists, updates, funding alerts, educational communications, or event notifications, individuals consent to receiving communications electronically.

Subscribers may unsubscribe at any time using available opt-out methods. FIA Group reserves the right to modify, discontinue, suspend, or replace newsletter content, publications, and communication programs without notice.

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9. Funding Resources and Grant Information

Funding opportunities, grant alerts, foundation profiles, prospect lists, and resource databases provided by FIA Group are offered for informational purposes only.

FIA Group does not guarantee eligibility, funding awards, grant approvals, application success, donor contributions, sponsorships, or financial outcomes based on the use of any resource, recommendation, or information provided.

Organizations remain solely responsible for conducting their own due diligence.

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10. Website Use and Digital Resources

Users of FIA Group websites, portals, digital products, online courses, downloads, templates, toolkits, resource libraries, and online platforms agree to use such resources only for lawful purposes.

Users may not:

• Copy or redistribute proprietary materials;

• Reverse engineer systems or tools;

• Attempt unauthorized access to restricted areas;

• Transmit malicious software;

• Misrepresent their identity; or

• Use FIA Group resources in violation of applicable laws.

FIA Group may suspend or terminate website access at its discretion.

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11. Confidentiality and Data Security

FIA Group will take reasonable measures to safeguard confidential information provided by clients, participants, donors, funders, and stakeholders. Information will not be disclosed without authorization except as required by law or necessary to protect legal rights.

Clients are responsible for ensuring they have authority to share information provided to FIA Group.

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12. Intellectual Property

All FIA Group content, methodologies, frameworks, systems, reports, templates, branding, training materials, publications, courses, presentations, and tools remain the exclusive intellectual property of FIA Group unless otherwise stated in writing.

No ownership rights transfer to clients or participants through purchase, participation, or use.

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13. Staffing, Contractors, and Independent Professionals

FIA Group may utilize employees, advisors, contractors, consultants, subject-matter experts, freelancers, subcontractors, interns, or other independent professionals to support service delivery.

All personnel engaged by FIA Group are expected to comply with applicable confidentiality, security, intellectual property, ethical conduct, and professional standards.

Clients acknowledge that FIA Group may assign qualified personnel to perform services and may change staffing assignments as necessary to maintain service continuity and operational needs.

Nothing in any agreement shall be interpreted as creating an employment relationship between FIA Group personnel and the client.

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14. Donated, Subsidized, and Grant-Funded Services

FIA Group may provide discounted, scholarship-supported, donated, pro bono, sponsored, grant-funded, or awarded services at its discretion. Such services have no cash value, are generally non-transferable, and may expire if not used within designated timeframes.

Receipt of funded or donated services does not guarantee future support, funding, awards, or renewals.

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15. Limitation of Liability

FIA Group provides professional guidance, education, advisory services, and organizational support. All services are provided on an "as available" and "best efforts" basis.

To the fullest extent permitted by law, FIA Group shall not be liable for indirect, consequential, special, incidental, reputational, operational, fundraising, financial, business, or organizational damages arising from the use of its services, programs, resources, or recommendations.

Any liability shall be limited to the amount paid by the client for the specific service giving rise to the claim.

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16. Dispute Resolution and Policy Updates

Questions, concerns, complaints, or billing matters should be directed to inquiries@impact-architecture.org.

FIA Group reserves the right to update these Terms and Conditions at any time. Continued use of FIA Group services, resources, websites, trainings, subscriptions, and programs constitutes acceptance of any revised terms.​

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Casual Discussions and Informal Dialogue

The Fundraising and Impact Architecture Group recognizes that informal interactions, such as casual "water cooler" discussions, personal venting, and general workplace gossip, are a natural part of human social dynamics. While we expect all team members, vendor partners, volunteers, clients, and contractors to maintain professional boundaries, these common interpersonal discussions do not, in and of themselves, constitute harassment or a hostile work environment. Harassment involves unwelcome, systemic conduct that targets protected characteristics or creates an objectively abusive atmosphere.

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Venting as a Behavioral Health Practice
We view situational venting as a healthy, standard behavioral mechanism for stress reduction and emotional processing. Allowing clients, employees, vendors, contractors, team members, and volunteers a safe space to verbally express frustration, process professional challenges, or release emotional tension is a supported component of behavioral health and workplace resilience. So long as these expressions do not cross into targeted abuse, threats of violence, or unlawful discrimination, they are respected as necessary tools for maintaining psychological well-being.

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Acceptance

By purchasing, accessing, registering for, participating in, subscribing to, receiving, or utilizing any FIA Group service, solution, workshop, training program, funding resource, website resource, newsletter, grant-funded support, donated service, consulting engagement, or digital offering, the user acknowledges that they have read, understood, and agreed to these Terms and Conditions.